KoinexAnnouncements

In view of multiple requests, we are extending the crypto withdrawal deadline till 9 PM IST, 31 July 2019. This is the final extension. Post deadline, we will not be able to support storage/withdrawal of cryptos. Users will be solely responsible for the loss of crypto thereafter.

Crypto Withdrawal Announcement: We're committed to helping all users in withdrawing their funds safely & after requests from users, we've extended crypto withdrawal deadline till 9 PM IST, 22nd July 2019. Everyone is requested to adhere to this extended deadline compulsorily.

Beware of scammers pretending to be someone from Koinex team, asking for crypto/INR deposits. Please note that neither Koinex nor its representatives will ever ask for monetary compensation from users. Kindly raise support tickets for any query resolution -https://koinex.freshdesk.com/support/home

We've received a lot of queries regarding crypto withdrawals from Koinex Wallet, post the exchange shutdown announcement. This blog will guide you through the crypto withdrawal process and will resolve all your funds-related concerns. Read more: http://bit.ly/328S6JO

Announcement: Due to unanticipated continuous heavy rainfall in Mumbai, our support staff is not able to report to office (State Government has advised all citizens to stay indoors for safety). We request all our users to have patience till the weather improves, after which we'll begin responding and processing all queries on high priority.

Koin Update: We're supporting crypto withdrawals upto 8 decimal places for all listed digital assets. We'll process withdrawals for balances above the minimum limit only. Due to a large pipeline of requests, the withdrawals will be processed within 3 days of initiation.

Important: Please note that in order to provide higher security for your funds, we have decided to suspend our mobile app during closure. Kindly access your account through a desktop or mobile web browser to withdraw your digital assets.

Loop Announcement: Please note that you can cancel your open listings/requests on Koinex Loop till 2:00 pm on 4th July 2019, post which all open listings and requests will be automatically cancelled.

Announcement: As informed through our previous blog, we're taking efforts to help our users withdraw funds easily. We've reduced the minimum withdrawal limits for specific digital assets (Koins). Please refer to this sheet to check the updated limits: https://bit.ly/2KEZUgS

Announcement: Please note that due to the high number of withdrawal requests, all Koin withdrawals will be processed within three working days. Thank you for your patience.